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HOT OFF THE SEWING MACHINE

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FAQs

How do I order?

Our House Designs are available for purchase through the website - simply select your size and preferred jacket fit, and we will make your piece to order. 

Looking for a custom? Fill out our contact form under the menu “Customs” and we’ll reach out via email to get all the information we need to start working on your dream piece. 

How long until I get my order?

Approximate wait time from order to shipping is 1 month. Each piece is made to order and inventory kept low to avoid over-consumption. 

Can you use a piece from my closet?

We LOVE that! The most sustainable option is one you already have! Use coupon code USEMYJACKET for $50 off your order

What do you mean by secondhand? Are these pieces vintage?

Each piece is made from a thrifted/secondhand/existing base garments - all patches, fringe, rhinestones etc are added to create the final piece.

Can I order something custom?

Check out our “Customs” menu tab - fill out the form to receive an email from.

Do you offer wholesale?

Looking to stock up your shop? We’d love to add some razzle dazzle to your shelves! 

Check out our “Wholesale” tab and fill out the form - we’ll connect to talk shop!

How do I select the right size?

Secondhand and vintage sizing isn’t standard - but we’ve created our own chart that you can find on every product page. Select your size from the chart and we will make sure the garment you receive is within these measurements, no matter what the pieces tag says.

Where are you located?

Our studio is based in Florida - but we ship all over the USA. Check out our socials for upcoming pop ups and road trips - we’d love to say hi in person!

How do I clean my pieces?

Quick answer - spot clean and professional dry clean. 

Long answer - you can hand wash gently in cold water concentrating on armpits, collar and wrists (wherever skin and sweat touches). Roll in a towel to absorb after rinsing and hang to dry.

HEAT IS THE ENEMY not water. Do not put in a dryer or use hot water.

Do you offer rentals?

For styling and photoshoots reach out to howdy@houseofdiamondback.com for access to our samples.

What is your return policy?

Once an order is placed we do not offer refunds

Exchanges or changes can be done on a case by case basis email us as soon as possible at howdy@houseofdiamondback.com 

Only in the case of damages will refunds be accepted - a refund request must be made within 14 days of order acceptance/delivery.

ABOUT HOUSE OF DIAMONDBACK

Did you know that most brands budget for 15% - 20% of their garments to be trash? That number was the birth of House of Diamondback. Our negative waste brand sources pieces secondhand and makes pieces to order, actively taking away from the trash cycle and rescuing clothing for a more glamorous second life. 

The industry standard doesn’t mean it’s the only way - do good and look good doing it.

Reviews

  • @ritazwiee

    "the most incredible collection of fringed and feathered, 70's inspired stuff."

  • @j.r.gonzalez13

    "I'm so grateful for an awesome designer who understands my vision."

  • @labrujaanissa

    "So easy to work with! She was so transparent, communicated well and designs the cutest attire…hands down the best custom piece during my bridal events."

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